CRM
Support Voicemail to HubSpot Ticket Deflector
Turns support-line voicemails into HubSpot tickets, separating billing, technical, and sales intents into the right pipeline.
How it runs
The automated pipeline, trigger to output.
- TriggerSupport voicemail received via webhookHTTP webhook
- ActionTranscribe voicemail with ElevenLabsElevenLabs
- ActionClassify into billing/technical/sales/otherOpenAI
- LogicRoute intent to correct HubSpot pipeline
- ActionCreate HubSpot ticket on matched contactHubSpot
- OutputPost triage summary to SlackSlack
What it does
Inbound voicemails left on a shared support line become structured HubSpot tickets, routed by intent into the correct pipeline and priority. Sales-flavored messages are split off so they don't clog the support queue.
When to use it
For small teams running one phone line for everything. Use it when voicemails mix billing questions, bug reports, and buying signals, and you want each handled by the right team without manual sorting.
How it works
- 1A voicemail recording lands at the webhook.
- 2ElevenLabs transcribes the audio.
- 3OpenAI classifies the message into billing, technical, sales, or other, and drafts a one-line ticket title.
- 4A router branch maps each intent to the correct HubSpot pipeline and priority.
- 5A HubSpot ticket is created with the transcript, intent, and caller details, associated to the matching contact.
- 6A Slack triage summary posts the new ticket with its category so the right team sees it instantly.
Set it up
What you configure once, before turning it on.
- 1Connect ElevenLabsText-to-speech, voice cloning.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect HubSpotCRM, deals, marketing, support.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Connect HTTP webhookTrigger any URL on agent actions.
- 6Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 7Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 8Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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