CHATBOTS
Weekly digest of unanswered Discord questions for mods to fill into the FAQ
Each week it collects the questions the bot escalated or couldn't ground, clusters the recurring ones.
How it runs
The automated pipeline, trigger to output.
- TriggerWeekly schedule fires
- ActionQuery Postgres for escalated and low-confidence questionsPostgres
- ActionCluster and rank recurring gapsOpenAI
- LogicWere any unanswered questions found?
- OutputPost prioritized FAQ-gap digest to mod channelDiscord
What it does
Turns your escalation backlog into a content roadmap. It reads the questions logged in Postgres that the bot escalated or marked low-confidence over the past week, groups near-duplicate questions into themes, ranks them by frequency, and posts a digest to the moderator channel. Mods see exactly which missing answers cost them the most member friction.
When to use it
When your FAQ bot is live and escalating misses, and you want a steady loop that turns those misses into new pinned content. This is the feedback engine that makes the answering bot smarter over time instead of escalating the same gaps forever.
How it works
- 1A weekly schedule triggers the flow.
- 2The flow queries Postgres for escalated and low-confidence questions from the last seven days.
- 3An LLM call clusters near-duplicate questions into themes and ranks them by how often they came up.
- 4A branch checks whether any unanswered questions were found this week.
- 5If there are gaps, it posts a prioritized digest to the moderator channel with suggested FAQ entries to add.
Set it up
What you configure once, before turning it on.
- 1Connect PostgresAny Postgres URL — query, write, migrate.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect DiscordCommunity channels + voice + bots.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Discord verify-button onboarding via web form webhook
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Discord Onboarding Completion to CRM Sync
The moment a member finishes Discord onboarding, captures their submitted profile answers, creates or updates a contact in HubSpot.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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