DATA OPS
Build the Error-to-Report Correlation Store From Front and Intercom
On a schedule, this scans recent Front and Intercom conversations, fingerprints any errors they mention, matches them to Sentry issues.
How it runs
The automated pipeline, trigger to output.
- TriggerScheduled correlation sweep
- ActionPull recent Front conversationsFront
- ActionPull recent Intercom conversationsIntercom
- ActionFingerprint errors and match to Sentry issuesSentry
- OutputUpsert report-to-issue links into PostgresPostgres
What it does
This is the foundation job: it sweeps recent Front and Intercom conversations, extracts error fingerprints, resolves each to a Sentry issue, and upserts the customer-report-to-issue links into a Postgres table. That correlation store is what powers blast-radius, escalation, and auto-reply workflows so they all agree on which reports belong to which bug.
When to use it
Run it as the always-on backbone before deploying the other correlator workflows, or standalone when you want a queryable map of which customer reports tie to which Sentry issues.
How it works
- 1A schedule triggers a periodic sweep.
- 2Recent Front conversations are pulled and screened for error content.
- 3Recent Intercom conversations are pulled and screened the same way.
- 4An OpenAI step normalizes each into a stable error fingerprint and matches it to a Sentry issue.
- 5The report-to-issue links are upserted into the Postgres correlation store as the output.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect IntercomConversations, contacts, articles.
- 3Connect SentryErrors, performance, releases.
- 4Connect OpenAIModels, embeddings, files.
- 5Connect PostgresAny Postgres URL — query, write, migrate.
- 6Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 7Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 8Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
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