CUSTOMER SUPPORT
Turn tagged Front tickets into developer-doc drafts in ReadMe
When a support agent applies a "doc-this" tag to a resolved Front conversation, drafts a developer-facing article and creates it as a hidden ReadMe page for the docs team to edit…
How it runs
The automated pipeline, trigger to output.
- Trigger"doc-this" tag applied in FrontFront
- ActionFetch thread and code snippetsFront
- ActionRewrite into developer docOpenAI
- LogicRoute to reference vs. guide category
- OutputCreate hidden ReadMe pageReadMe
What it does
Gives agents a one-tag escape hatch to flag technical resolutions worth documenting. Tagging a resolved Front thread with "doc-this" hands the transcript to an AI that writes a developer-oriented article and stages it as a hidden page in your ReadMe developer hub.
When to use it
Use it for API and integration support where the best documentation is born from real debugging threads. The agent-driven tag keeps a human in the loop on what's worth documenting, so you draft signal, not noise. Great for dev-tools and platform teams.
How it works
- 1An agent applies the "doc-this" tag to a resolved Front conversation, firing the trigger.
- 2The flow confirms the conversation is resolved and pulls the full thread plus any code snippets shared.
- 3OpenAI rewrites the exchange into a developer doc with a problem statement, example requests, and a working fix.
- 4A logic step routes API-reference content versus guide content to the correct ReadMe category.
- 5The article is created as a hidden ReadMe page, attributed to the source ticket for the docs team to review and publish.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect ReadMeAPI docs, changelog, auth.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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