CUSTOMER SUPPORT
Reopen and notify Front conversations when their bug fix deploys
When a deploy resolves a Sentry issue, find the snoozed or closed Front conversations linked to it, reopen them, and send the customer a reply that the fix is now live.
How it runs
The automated pipeline, trigger to output.
- TriggerSentry issue resolved in releaseSentry
- LogicConfirm issue has a Front conversation reference
- ActionLook up Front conversations by issue IDFront
- LogicBranch snoozed/closed vs already-open
- ActionReply to customer and reopen as neededFront
- OutputTag conversations 'fix-shipped'Front
What it does
Works for teams running shared inboxes in Front. When a Sentry issue is resolved in a release, this workflow locates the Front conversations that were snoozed pending the fix, reopens them, and sends a reply letting the customer know it shipped.
When to use it
Use it when your support team snoozes 'waiting on engineering' conversations in Front and needs them to resurface automatically the instant the fix lands, so nothing slips through after a deploy.
How it works
- 1A Sentry webhook fires when an issue resolves in a release.
- 2A filter confirms the issue carries a Front conversation reference.
- 3The flow looks up the matching Front conversations by their linked issue ID.
- 4A branch separates snoozed/closed conversations (reopen + reply) from already-open ones (reply only).
- 5It sends each customer a message naming the fix and reopens the conversation as needed.
- 6It tags every touched conversation 'fix-shipped' so reporting can track resolution-to-deploy time.
Set it up
What you configure once, before turning it on.
- 1Connect SentryErrors, performance, releases.
- 2Connect FrontShared inbox, conversations.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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