PROJECT MANAGEMENT

Escalate critical-path blockers stuck past SLA to PagerDuty

When a high-priority Asana or Linear item stays blocked past its SLA, this opens a PagerDuty incident and tags the accountable lead so critical-path stalls get an owner.

CategoryProject Management
Enginesim
Difficultyadvanced
Triggerschedule
Steps5
Setup~25 min

How it runs

The automated pipeline, trigger to output.

  • TriggerShort-interval workday schedule
  • ActionPull high-priority blocked items (Asana + Linear)AsanaAsana
  • LogicKeep items past SLA, not yet escalated
  • ActionOpen PagerDuty incident with contextPagerDutyPagerDuty
  • OutputMark source item EscalatedLinearLinear

What it does

Turns a long-running blocker on a critical-path item into a real escalation. If a high-priority task in Asana or a high-priority Linear issue remains blocked beyond its SLA window, the flow opens a PagerDuty incident routed to the right escalation policy and notes the blocker context.

When to use it

Use it for launch-critical or revenue-impacting work where a stuck dependency can't wait for the next standup. Best for teams that already use PagerDuty for operational urgency and want delivery blockers treated with the same seriousness as outages.

How it works

  1. 1A scheduled trigger runs on a short interval through the workday.
  2. 2The flow pulls blocked, high-priority items from Asana and Linear.
  3. 3A logic step keeps only items whose time-in-blocked exceeds the configured SLA and that aren't already escalated.
  4. 4For each, it opens a PagerDuty incident with the item link, owner, and how long it has been blocked.
  5. 5It marks the source item as Escalated so the same blocker doesn't page twice.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect AsanaTasks, projects, milestones — everywhere.
  2. 2
    Connect LinearIssues, projects, cycles, triage.
  3. 3
    Connect PagerDutyIncidents, on-call, escalations.
  4. 4
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  5. 5
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  6. 6
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

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