MARKET RESEARCH
One-Star Spike Watch: Real-Time Complaint Alerts to Slack
Watches for new low-star reviews via webhook, summarizes the complaint and detects whether it signals a regression or outage.
How it runs
The automated pipeline, trigger to output.
- TriggerWebhook: new low-star review arrivesHTTP webhook
- ActionSummarize and classify the complaintOpenAI
- LogicBranch on severity / regression signal
- OutputPost triaged alert to Slack channelSlack
What it does
This workflow gives you a fast-response channel for negative reviews. As soon as a new one- or two-star review lands, it summarizes the complaint, decides whether it looks like a one-off gripe or a pattern pointing at a regression, crash, or billing issue, and routes a structured alert into the right Slack channel with severity tagged.
When to use it
Use it when a bad app update or a payment bug can torch your rating overnight and you need to catch the spike in hours, not at the next sprint review. Ideal for on-call support and mobile engineering teams.
How it works
- 1A webhook fires whenever the review source pushes a new low-rating review.
- 2OpenAI summarizes the complaint and classifies it (bug / billing / UX / spam) with a severity score.
- 3A logic branch separates likely-regression complaints from low-severity noise.
- 4High-severity items post to an #app-incidents Slack channel with the quote, app version, and suggested owner; low-severity ones go to a quieter digest channel.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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