AI AGENTS
Enterprise SLA-Breach Escalation Drafter in Front
For enterprise-tier accounts only, an SLA breach triggers a PagerDuty page to the on-call owner and an agent drafts a personalized executive apology with a remediation proposal…
How it runs
The automated pipeline, trigger to output.
- TriggerSLA breach webhook with account tierHTTP webhook
- LogicFilter to enterprise tier only
- ActionPage on-call account ownerPagerDuty
- ActionAgent drafts executive apology + proposalFront
- OutputSave remediation draft on Front threadFront
What it does
Handles SLA breaches on your highest-value accounts with white-glove care. The flow filters to enterprise tier, pages the on-call account owner via PagerDuty so a human is in the loop fast, and has an agent draft an executive-tone apology plus a concrete remediation proposal as a Front draft — ready for the owner to personalize and send.
When to use it
Use it when a breach on a strategic account warrants a named human and a higher-stakes offer than your standard playbook. Pairs paging with a ready-to-edit draft so the owner saves the writing time but keeps control.
How it works
- 1An SLA-breach webhook arrives with account tier.
- 2A branch passes only enterprise-tier accounts; others exit.
- 3The flow pages the on-call account owner in PagerDuty.
- 4The agent reads the Front conversation and drafts an executive apology with a remediation proposal.
- 5It saves the message as a draft on the Front thread for the owner to review and send.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect PagerDutyIncidents, on-call, escalations.
- 3Connect FrontShared inbox, conversations.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
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Run this workflow in your colony.
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