CUSTOMER SUPPORT
Front Macro Gap Miner: Find Repeated Questions With No Macro
On a weekly schedule, this clusters Front conversations that had no good macro match, drafts proposed new macros for the top recurring themes.
How it runs
The automated pipeline, trigger to output.
- TriggerWeekly schedule
- ActionPull unmatched and low-confidence conversations from FrontFront
- ActionCluster by intent and rank by volumeOpenAI
- ActionDraft candidate macros for top clustersOpenAI
- ActionFile proposed macros in Notion review databaseNotion
- OutputSend approval digest to SlackSlack
What it does
It mines a week of Front conversations to surface questions agents keep answering from scratch because no macro fits. It clusters the unmatched threads by topic, drafts a candidate macro for each high-frequency cluster, and routes the proposals for human approval — turning your support backlog into a self-improving macro library.
When to use it
Use it when your macro coverage is stale and agents free-type the same answers repeatedly. Run it as a recurring review so the library grows from real demand, not guesswork.
How it works
- 1A weekly schedule triggers the run.
- 2The past week's conversations flagged "needs-manual" or low-confidence are pulled from Front.
- 3OpenAI clusters them by intent and ranks clusters by volume.
- 4For each top cluster, the model drafts a reusable macro with variable placeholders.
- 5Proposed macros are written to a Notion review database with example threads attached.
- 6A Slack digest lists the proposals and their frequency for the lead to approve.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect NotionPages, databases, comments.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.