CUSTOMER SUPPORT
Daily VIP Sentiment Digest for Account Owners
Each morning, pulls the prior day's Intercom conversations for VIP accounts, summarizes the overall mood per account with an LLM.
How it runs
The automated pipeline, trigger to output.
- TriggerDaily morning schedule
- ActionFetch yesterday's Intercom conversationsIntercom
- ActionMatch contacts to VIP accounts in AttioAttio
- ActionSummarize per-account mood with OpenAIOpenAI
- LogicRank accounts negative-to-positive
- OutputPost ranked digest to Slack channelSlack
What it does
Produces a once-a-day rollup of how every VIP account felt in support yesterday. Instead of reacting message by message, owners get a single ranked list: which accounts are trending negative, which are happy, and which went quiet.
When to use it
Use this when real-time pings would be too noisy but you still want proactive coverage of your top accounts. Great as a morning standup input for CS leads who manage a book of strategic customers.
How it works
- 1A scheduled trigger fires every morning.
- 2The workflow fetches the previous day's closed and open Intercom conversations.
- 3Each conversation's contact is matched to its VIP account record in Attio.
- 4OpenAI summarizes per-account sentiment, rolling multiple threads into one mood read and a short risk note.
- 5A ranking step orders accounts from most-negative to most-positive.
- 6The digest is posted to a Slack channel, with the most at-risk accounts pinned at the top and tagged to their owners.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect AttioReal-time CRM with structured data + powerful views.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Customer Support workflows
Flag Live Intercom Chats With No Help Article and Alert Slack
When an Intercom conversation closes, checks whether the customer's question is already covered by a help article.
Negative VIP CSAT to Owner Callback Scheduler
When a VIP submits a low Intercom CSAT rating, drafts a recovery note with an LLM and books a callback on the account owner's Google Calendar within their working hours.
CEO Agent: Mine Last Month's Tickets and Publish a Deflection Plan
Monthly, an agent investigates the top recurring Zendesk ticket themes, drafts and publishes the highest-confidence help articles to ReadMe.
Mine a Discord Support Channel for Recurring Questions to Document
On a daily schedule, scans a Discord support channel for questions the community keeps asking, deduplicates against existing ReadMe docs.
VIP Reply Sentiment Watcher with Account-Owner Escalation
Scores every inbound Intercom reply from a VIP customer for frustration and, when it crosses the anger threshold, pings the account owner in Slack with the conversation link…
Frustrated VIP Reply to Linear Escalation Ticket
When a VIP customer's Intercom reply reads as angry, opens a prioritized Linear issue with the conversation transcript, sentiment score, and account owner assigned.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.