CUSTOMER SUPPORT
Weekly digest of unanswered question clusters from Front tickets
On a weekly schedule, clusters the past week's Front conversations by topic, flags clusters that have no matching knowledge base article.
How it runs
The automated pipeline, trigger to output.
- TriggerWeekly schedule
- ActionPull last 7 days of Front conversationsFront
- ActionCluster into question themes with OpenAIOpenAI
- ActionCheck each cluster against Notion docsNotion
- LogicFilter: high volume and undocumented
- OutputPost ranked gap digest to SlackSlack
What it does
Instead of reacting to one ticket at a time, this workflow looks at a full week of support volume and surfaces the topics that generate the most tickets yet have no supporting documentation. It gives team leads a prioritized list of which articles to write first based on real demand.
When to use it
Use it for weekly support planning when you want to invest doc-writing time where it deflects the most tickets. It answers "what should we document next?" with evidence rather than gut feel.
How it works
- 1A weekly schedule fires the workflow.
- 2The flow pulls the past seven days of conversations from Front.
- 3OpenAI clusters the conversations into recurring question themes and counts each.
- 4Each cluster is checked against the Notion knowledge base for an existing article.
- 5A filter keeps only clusters with high volume and no documentation.
- 6A ranked digest is posted to Slack so leads can assign the top gaps.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect NotionPages, databases, comments.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Customer Support workflows
Flag Live Intercom Chats With No Help Article and Alert Slack
When an Intercom conversation closes, checks whether the customer's question is already covered by a help article.
Negative VIP CSAT to Owner Callback Scheduler
When a VIP submits a low Intercom CSAT rating, drafts a recovery note with an LLM and books a callback on the account owner's Google Calendar within their working hours.
CEO Agent: Mine Last Month's Tickets and Publish a Deflection Plan
Monthly, an agent investigates the top recurring Zendesk ticket themes, drafts and publishes the highest-confidence help articles to ReadMe.
Mine a Discord Support Channel for Recurring Questions to Document
On a daily schedule, scans a Discord support channel for questions the community keeps asking, deduplicates against existing ReadMe docs.
Daily VIP Sentiment Digest for Account Owners
Each morning, pulls the prior day's Intercom conversations for VIP accounts, summarizes the overall mood per account with an LLM.
VIP Reply Sentiment Watcher with Account-Owner Escalation
Scores every inbound Intercom reply from a VIP customer for frustration and, when it crosses the anger threshold, pings the account owner in Slack with the conversation link…
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.