CUSTOMER SUPPORT
Agent-driven gap investigation when a Front conversation is tagged 'no-doc'
When an agent tags a Front conversation 'no-doc', a CEO agent reads the thread, cross-checks the knowledge base, gathers related resolved tickets.
How it runs
The automated pipeline, trigger to output.
- TriggerFront conversation tagged 'no-doc'Front
- ActionAgent reads thread and identifies topicFront
- ActionSearch related resolved conversations in FrontFront
- LogicConfirm gap and find adjacent Notion articlesNotion
- ActionSynthesize sourced draft article in NotionNotion
- OutputPost draft summary with sources to SlackSlack
What it does
Gives agents a one-tag escape hatch. Tagging a Front conversation 'no-doc' hands it to an autonomous agent that investigates the topic across past tickets and the existing knowledge base, then writes a thorough, sourced draft article rather than a quick paraphrase of a single reply.
When to use it
Use it for complex topics where a single ticket reply is not enough to document the answer well, and you want the agent to synthesize multiple resolved conversations into one authoritative draft.
How it works
- 1An agent tags a Front conversation 'no-doc', triggering the flow.
- 2The agent reads the full conversation and identifies the core topic.
- 3It searches Front for related resolved conversations on the same topic.
- 4It checks the Notion knowledge base to confirm the gap is real and find adjacent articles.
- 5The agent synthesizes the sources into a structured draft with citations.
- 6It creates the draft in Notion and posts a summary with source links to Slack.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect NotionPages, databases, comments.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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