Agent triages emailed support answers and drafts help docs to Google Drive

Runs an agent over resolved support emails in a shared Gmail inbox. Rather than a fixed rule, the agent reads each thread, judges whether the answer is reusable and not already documented, and decides on its own which ones are worth turning into help-center content. For the ones it picks, it writes full draft docs, saves them to a shared Google Drive folder, and posts a digest of its decisions to Slack.

Use it when support happens over email and the line between a one-off reply and a documentable answer needs judgment, not a hard rule. Good for smaller teams without a formal ticketing system.

1. 1A scheduled run hands the agent the recently resolved support threads.
2. 2The agent reads each Gmail thread and assesses whether the answer is reusable, generalizable, and undocumented.
3. 3It selects the threads that merit a help-center article and skips one-offs.
4. 4For each selected thread, the agent drafts a complete article with title, audience, and steps.
5. 5It saves each draft as a document in the shared Google Drive folder.
6. 6It posts a Slack summary of what it documented and what it skipped, with reasons.