CUSTOMER SUPPORT
NPS Detractor Executive Outreach
When an NPS survey returns a detractor score (0-6), it logs the account in HubSpot, drafts an executive-signed apology.
How it runs
The automated pipeline, trigger to output.
- TriggerNPS survey response receivedHTTP webhook
- LogicKeep only detractors (0-6)
- ActionFlag at-risk account in HubSpotHubSpot
- ActionDraft executive apology + make-goodOpenAI
- ActionBook leadership recovery callGoogle Calendar
- OutputQueue executive email draft in GmailGmail
What it does
Elevates serious detractors to leadership. A low NPS score triggers a high-touch play: the account is flagged in your CRM, an executive-tone apology is drafted, and a call with a leader is scheduled so the customer feels heard at the right level.
When to use it
Use it for relationship-based or enterprise accounts where an NPS detractor is a real retention risk and a personal note from a VP or founder materially changes the outcome.
How it works
- 1An NPS survey webhook delivers a new response.
- 2A filter passes only detractor scores of 0-6.
- 3The flow upserts a HubSpot note and an at-risk task on the company record.
- 4An OpenAI step drafts an executive-signed apology referencing the customer's specific feedback and a proposed make-good.
- 5A leadership recovery call is added to Google Calendar with the CRM record linked.
- 6The drafted note is queued in Gmail for the executive to personalize and send.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect HubSpotCRM, deals, marketing, support.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect Google CalendarEvents, attendees, availability.
- 5Connect GmailRead, draft, send, label.
- 6Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 7Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 8Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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