CUSTOMER SUPPORT
Inbound Email to Front Draft Pre-Warmer
Watches a shared support inbox, and for every inbound email creates a Front conversation with an AI-drafted reply attached.
How it runs
The automated pipeline, trigger to output.
- TriggerNew email in support inboxGmail
- LogicFilter out auto-replies, bounces, and spam
- ActionSummarize and draft reply with OpenAIOpenAI
- ActionCreate Front conversation from emailFront
- OutputAttach AI reply as Front draftFront
What it does
This bridges raw email into your Front workflow with a draft already attached. Each message hitting your shared support inbox is summarized, drafted into a first reply, and pushed into Front as a conversation with the draft ready — no agent ever opens a cold, empty thread.
When to use it
When support still flows through a shared mailbox before it reaches your helpdesk, and you want drafting to happen at the front door rather than after an agent picks the ticket up.
How it works
- 1A new email in the monitored Gmail support inbox triggers the flow.
- 2A filter drops auto-replies, bounces, and spam so only real customer mail proceeds.
- 3OpenAI summarizes the email and drafts a first reply with a suggested subject line.
- 4The flow creates a Front conversation from the email thread.
- 5The AI reply is saved as a draft on that Front conversation for the agent to review, edit, and send.
Set it up
What you configure once, before turning it on.
- 1Connect GmailRead, draft, send, label.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect FrontShared inbox, conversations.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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