CUSTOMER SUPPORT
Turn a Sentry error surge into a customer-facing status page banner
Triggers on a Sentry issue alert, confirms the error is hitting many distinct users in a short window, and when it is.
How it runs
The automated pipeline, trigger to output.
- TriggerSentry issue alert firesSentry
- ActionFetch affected-user count and event rateSentry
- LogicGate on distinct users over interval crossing threshold
- ActionPublish incident banner to status page via HTTPHTTP webhook
- OutputNotify on-call channel with blast radiusSlack
What it does
It listens for Sentry issue alerts, verifies the error is genuinely affecting a cohort of distinct users rather than one noisy account, and on confirmation publishes a public status banner plus an internal heads-up. This closes the gap between an error appearing in monitoring and customers seeing an acknowledgement.
When to use it
Use it when a code regression produces a measurable spike in user-facing errors and you want the status page updated automatically before the support queue fills with reports. Best for teams who already alert on Sentry but post incidents by hand.
How it works
- 1A Sentry issue alert fires the webhook trigger with the error fingerprint.
- 2An action pulls the issue's affected-user count and event rate from Sentry.
- 3A logic step gates on distinct users over the last interval crossing your bar (for example 25 users in 10 minutes).
- 4If confirmed, an HTTP step publishes an incident banner to your status page provider.
- 5A final Slack message notifies on-call with the issue link and current blast radius.
Set it up
What you configure once, before turning it on.
- 1Connect SentryErrors, performance, releases.
- 2Connect HTTP webhookTrigger any URL on agent actions.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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