CUSTOMER SUPPORT
Tell Intercom users their reported bug shipped after a Vercel deploy
On a successful Vercel production deployment, match the release's resolved Sentry issues to Intercom conversations and message each affected user that their reported issue is…
How it runs
The automated pipeline, trigger to output.
- TriggerVercel production deploy succeededVercel
- LogicFilter out preview/non-prod deploys
- ActionQuery Sentry issues resolved in release SHASentry
- ActionFind Intercom conversations tagged with issue IDIntercom
- ActionMessage users + tag conversation fix-notifiedIntercom
- OutputEscalate unowned conversations to SlackSlack
What it does
Treats the deploy itself as the trigger. When Vercel finishes a production deployment, the workflow pulls the Sentry issues resolved in that release, maps them to the Intercom conversations where users reported the problem, and sends each user a message that their bug is live-fixed.
When to use it
Use it when your source of truth for "the fix is actually live" is the deploy event, not the Sentry resolution. Best for teams who deploy frequently and want users notified only once code is genuinely in production.
How it works
- 1A Vercel deployment-succeeded webhook fires for the production environment.
- 2A filter drops preview and non-production deploys.
- 3The flow queries Sentry for issues resolved in the matching release SHA.
- 4For each resolved issue, it looks up Intercom conversations tagged with that issue ID.
- 5It sends each affected user a reply confirming the fix shipped, then tags the conversation as fix-notified.
- 6Conversations with no clear owner are escalated to a Slack triage channel for a human touch.
Set it up
What you configure once, before turning it on.
- 1Connect VercelDeploys, runtime logs, analytics.
- 2Connect SentryErrors, performance, releases.
- 3Connect IntercomConversations, contacts, articles.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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