CUSTOMER SUPPORT
Low-CSAT Tiered Recovery Router
On a low Zendesk CSAT rating, routes the recovery by account value: high-value accounts get a CSM Slack alert and a calendar call.
How it runs
The automated pipeline, trigger to output.
- TriggerZendesk bad satisfaction ratingZendesk
- ActionLook up account tier in PostgresPostgres
- LogicBranch: high-value vs standard
- ActionAlert owning CSM in Slack (high-value)Slack
- ActionBook recovery call (high-value)Google Calendar
- OutputSend make-good email (standard)Gmail
What it does
Not every unhappy customer needs the same touch. This workflow grades a low Zendesk CSAT rating by account tier and sends high-value detractors to a human (CSM ping plus a booked call) while standard accounts get a fast, polished make-good email automatically.
When to use it
Use it when you have mixed account sizes and limited CSM bandwidth, and you want your best-paying detractors handled personally without ignoring everyone else.
How it works
- 1Zendesk fires a webhook when a ticket receives a bad satisfaction rating.
- 2The flow looks up the account's plan and revenue tier in Postgres.
- 3A branch splits the path: high-value versus standard.
- 4High-value: a Slack alert goes to the owning CSM and a recovery call is added to Google Calendar with the ticket link attached.
- 5Standard: an OpenAI step drafts a tailored apology and make-good, sent directly from Gmail.
- 6Either path writes an outcome note back so reporting stays clean.
Set it up
What you configure once, before turning it on.
- 1Connect ZendeskTickets, queues, knowledge base.
- 2Connect PostgresAny Postgres URL — query, write, migrate.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Connect Google CalendarEvents, attendees, availability.
- 5Connect OpenAIModels, embeddings, files.
- 6Connect GmailRead, draft, send, label.
- 7Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 8Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 9Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Customer Support workflows
Flag Live Intercom Chats With No Help Article and Alert Slack
When an Intercom conversation closes, checks whether the customer's question is already covered by a help article.
Negative VIP CSAT to Owner Callback Scheduler
When a VIP submits a low Intercom CSAT rating, drafts a recovery note with an LLM and books a callback on the account owner's Google Calendar within their working hours.
CEO Agent: Mine Last Month's Tickets and Publish a Deflection Plan
Monthly, an agent investigates the top recurring Zendesk ticket themes, drafts and publishes the highest-confidence help articles to ReadMe.
Mine a Discord Support Channel for Recurring Questions to Document
On a daily schedule, scans a Discord support channel for questions the community keeps asking, deduplicates against existing ReadMe docs.
Daily VIP Sentiment Digest for Account Owners
Each morning, pulls the prior day's Intercom conversations for VIP accounts, summarizes the overall mood per account with an LLM.
VIP Reply Sentiment Watcher with Account-Owner Escalation
Scores every inbound Intercom reply from a VIP customer for frustration and, when it crosses the anger threshold, pings the account owner in Slack with the conversation link…
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.