CHATBOTS
Conversational Warranty Eligibility Bot
A chat bot that takes a customer's order or serial number, checks the purchase record and warranty window, and tells them in plain language whether their item is still covered.
How it runs
The automated pipeline, trigger to output.
- TriggerCustomer starts chat, bot requests order/serial number
- ActionLook up purchase record and SKU in PostgresPostgres
- LogicCompute warranty status from purchase date + SKU term
- LogicBranch: covered vs. expired vs. not found
- OutputReply in chat with verdict and covered-until date
What it does
Gives customers an instant, self-serve answer to "Is my product still under warranty?" The bot collects an order ID or serial number in chat, looks up the original purchase in your records, calculates remaining coverage against the product's warranty term, and replies conversationally with the verdict and the covered-until date.
When to use it
Use this when support agents waste time manually looking up purchase dates and warranty terms for the same eligibility question over and over. Ideal for hardware, electronics, or appliance brands with a fixed warranty period per SKU.
How it works
- 1A customer opens a chat and the bot asks for their order ID or serial number.
- 2The bot queries Postgres for the matching purchase record, SKU, and purchase date.
- 3A logic step compares purchase date plus the SKU's warranty term against today to compute coverage status.
- 4If covered, the bot replies with the covered-until date and next steps; if expired or not found, it explains why and offers a paid-repair path.
- 5The full chat outcome is delivered back to the customer in the conversation thread.
Set it up
What you configure once, before turning it on.
- 1Connect PostgresAny Postgres URL — query, write, migrate.
- 2Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 3Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 4Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Daily Discord Digest of Repeated WAF False-Positive Reports
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.