Front Counter-Proposal Drafter with Discount Guardrails

When a prospect replies asking for a lower price, this agent reads the full Front conversation, looks up the account's approved discount band, and writes a ready-to-send counter-proposal that concedes only what policy allows. The draft is attached to the same Front thread so a human can review and hit send.

Use it when your reps negotiate over email in Front and you want consistent, on-policy responses instead of ad-hoc discounting. It removes the back-and-forth with deal desk for routine asks while keeping a human in the loop on send.

1. 1A new inbound message lands on a tagged Front conversation and fires the trigger.
2. 2The agent reads the thread history and classifies whether the message is a discount/price request.
3. 3If it is, it queries Postgres for the account's tier, list price, and maximum approved discount.
4. 4The agent composes a counter-proposal that anchors value and offers a concession at or below the ceiling.
5. 5It writes the reply as a draft on the Front conversation for rep review.
6. 6A Slack note tells the deal owner a draft is waiting.