SUMMARIZATION
On-Demand Intercom Theme Roadmap Digest
A chat-triggered agent that clusters Intercom conversations over any timeframe you ask for and returns a prioritized roadmap digest, optionally filing the top theme to Linear.
How it runs
The automated pipeline, trigger to output.
- TriggerChat request with scope (window/segment)
- ActionQuery Intercom for matching conversationsIntercom
- LogicCluster and rank themes by impact
- OutputReturn prioritized roadmap digest in chat
- ActionOn confirm, file top theme to LinearLinear
What it does
It answers ad-hoc roadmap questions in chat. Ask it to cluster Intercom conversations for a given window or segment, and the agent pulls the data, groups it into themes, ranks them by impact, and returns a digest with the top candidates for the roadmap. If you confirm, it files the leading theme as a Linear issue on the spot.
When to use it
Use it mid-planning when someone asks "what are customers complaining about this quarter?" and you need an answer in seconds, scoped to whatever timeframe or customer segment the discussion calls for, rather than waiting for the scheduled weekly report.
How it works
- 1A chat message with the requested window or segment triggers the agent.
- 2The agent queries Intercom for conversations matching that scope.
- 3It clusters and ranks the conversations into themes by volume and sentiment.
- 4It returns a prioritized roadmap digest in the chat reply.
- 5Branch: if the user confirms a theme, the agent creates a Linear issue capturing it.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect LinearIssues, projects, cycles, triage.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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