CHATBOTS
Triage Discord access requests by risk and auto-route to approval or ticket
Handles /access slash-command requests in Discord by classifying the resource's risk level.
How it runs
The automated pipeline, trigger to output.
- TriggerEmployee runs /access slash commandDiscord
- ActionLook up system risk tier in Confluence policyConfluence
- ActionClassify request risk with OpenAIOpenAI
- LogicBranch on low-risk vs sensitive
- ActionCreate Linear approval ticket for approverLinear
- OutputReply with self-serve steps or pending statusDiscord
What it does
Turns the chaotic "can someone give me access to X?" Discord thread into a structured intake. An employee runs a slash command naming the system they need, the bot looks up that system's risk tier in your access policy docs, and decides whether it can be acknowledged immediately or needs human sign-off.
When to use it
Use this when access requests pour into Discord and your team manually decides every time who needs to approve. It enforces your policy consistently: routine, low-risk tools get a fast acknowledgment, while anything sensitive lands in a tracked approval queue.
How it works
- 1An employee invokes the `/access` slash command in Discord with the system name and reason.
- 2The bot queries Confluence access-policy pages to find the requested system's risk tier and approver.
- 3An OpenAI call normalizes the request and classifies it as low-risk or sensitive.
- 4A logic branch splits on the risk classification.
- 5Low-risk requests get an immediate acknowledgment with the self-service steps.
- 6Sensitive requests create a Linear approval ticket assigned to the named approver, and the user is told it's pending review.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect ConfluenceSpaces, pages, blueprints.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect LinearIssues, projects, cycles, triage.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Chatbots workflows
Discord WAF False-Positive Triage from Ray ID
When a user posts a Cloudflare ray ID in a Discord support channel, the bot looks up the blocked request's WAF event, classifies whether it looks like a genuine false positive.
Agentic WAF Investigator with Discord Approval Gate
An autonomous agent investigates a Discord-reported WAF block end to end: pulls Cloudflare logs, correlates with PagerDuty incidents, decides if an allowlist is safe.
Discord Onboarding Completion to CRM Sync
The moment a member finishes Discord onboarding, captures their submitted profile answers, creates or updates a contact in HubSpot.
Draft WAF Allowlist Proposal to Linear from Discord Report
Lets a support engineer confirm a Discord WAF report is a false positive, then auto-drafts a scoped Cloudflare allowlist rule proposal and files it as a Linear ticket…
Discord FAQ Free-Text Answer Grader
When a member submits a free-text answer in their onboarding thread, an agent grades it against the canonical FAQ knowledge base, replies with targeted feedback.
Discord FAQ-Gated Role Concierge
Greets each new Discord member in a private onboarding thread, walks them through required FAQ steps one at a time.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.