CHATBOTS
After-hours Discord helpdesk that answers from docs or pages on-call for urgent issues
Outside business hours, answers routine Discord IT questions from indexed docs, but detects urgent outages and pages the on-call engineer via PagerDuty instead of waiting…
How it runs
The automated pipeline, trigger to output.
- TriggerNew message in Discord help channelDiscord
- LogicGate on after-hours time window
- ActionClassify urgency and draft answer from ConfluenceOpenAI
- LogicBranch on routine vs urgent
- ActionTrigger PagerDuty incident for on-callPagerDuty
- OutputPost answer or summoning message to DiscordDiscord
What it does
Provides off-hours coverage for the IT help channel. When someone posts after hours, the bot answers routine questions from your Confluence docs as usual. But if the message signals an urgent problem, like a lockout or system outage, it skips the doc answer and triggers a PagerDuty page so a human responds immediately.
When to use it
Use this when your team isn't staffed 24/7 but some issues genuinely can't wait until morning. It keeps the bot helpful for the routine majority while guaranteeing real emergencies escalate to a person instead of sitting unread overnight.
How it works
- 1A new Discord message in the help channel triggers the flow.
- 2A logic gate checks whether the message arrived outside business hours, exiting if it's during staffed time.
- 3An OpenAI call classifies the message as routine or urgent and, if routine, drafts a doc-grounded answer using Confluence content.
- 4A logic branch splits on urgency.
- 5Routine messages get the cited answer posted to the thread.
- 6Urgent messages trigger a PagerDuty incident for on-call and tell the user help is being summoned.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect ConfluenceSpaces, pages, blueprints.
- 4Connect PagerDutyIncidents, on-call, escalations.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
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Run this workflow in your colony.
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