CHATBOTS
Multi-step Discord support agent with Front handoff on low confidence
An agent that holds a back-and-forth conversation in a Discord thread, searching docs across turns to resolve an issue.
How it runs
The automated pipeline, trigger to output.
- TriggerNew question or reply in Discord threadDiscord
- ActionAgent reads thread and plans next stepOpenAI
- ActionSearch docs for the current conversation stateOpenAI
- LogicBranch: resolve confidently or escalate
- OutputReply in Discord thread and continueDiscord
- OutputHand transcript to Front for a humanFront
What it does
This runs a stateful support agent inside a Discord thread. Rather than answering once, it can ask clarifying questions, search your docs again with each reply, and work toward a resolution over several turns. It tracks its own confidence and progress. When it decides it can't resolve the issue, or the member explicitly asks for a person, it packages the whole transcript into a Front conversation for a human agent.
When to use it
Best for communities where questions are nuanced and rarely answered by a single doc lookup, so a one-shot bot frustrates people. The agent's ability to clarify and iterate resolves more cases on its own, and the Front handoff guarantees a clean, context-rich escalation when it can't.
How it works
- 1A new question or reply in a support thread triggers the agent.
- 2The agent reads the thread history and decides whether it needs to ask, search, or answer.
- 3It retrieves doc passages relevant to the current state of the conversation.
- 4A branch checks whether it can resolve confidently or should escalate.
- 5Resolve path: it replies in the Discord thread and continues the loop on the next message.
- 6Escalate path: it opens a Front conversation with the full transcript and notifies the member.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect FrontShared inbox, conversations.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Chatbots workflows
Discord Onboarding Completion to CRM Sync
The moment a member finishes Discord onboarding, captures their submitted profile answers, creates or updates a contact in HubSpot.
Discord FAQ-Gated Role Concierge
Greets each new Discord member in a private onboarding thread, walks them through required FAQ steps one at a time.
Discord FAQ Free-Text Answer Grader
When a member submits a free-text answer in their onboarding thread, an agent grades it against the canonical FAQ knowledge base, replies with targeted feedback.
Discord verify-button onboarding via web form webhook
Receives a completed external verification form by webhook, matches it to the Discord account, grants the verified role, and confirms back to the member in Discord.
Discord intro-gated role granting concierge
Watches your #introductions channel, uses AI to confirm a new member's intro is genuine and complete, then auto-assigns the verified Member role and welcomes them.
Daily Discord Digest of Repeated WAF False-Positive Reports
Each morning, scans logged Discord WAF reports in Postgres, groups them by the Cloudflare rule that keeps firing.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.