CHATBOTS
Daily Digest of Unanswered Discord Questions
Runs each morning, scans the past day of the support channel for questions that never got a reply, and posts a ranked digest to your team channel for sweep-up.
How it runs
The automated pipeline, trigger to output.
- TriggerDaily morning schedule
- ActionPull last 24h of channel messagesDiscord
- LogicIsolate and cluster unanswered questions
- ActionRank clusters by frequency and recency
- OutputPost digest to internal team channelDiscord
What it does
This scheduled job reviews the last 24 hours of your Discord support channel, identifies questions that received no answer from a human or the bot, ranks them by how many members hit the same issue, and posts a clean digest to your team's internal channel each morning.
When to use it
Use it when auto-replies and escalation still leave a few threads stranded overnight, and you want a single morning sweep so the support team can clear the backlog before the day fills up again.
How it works
- 1A daily schedule triggers the workflow each morning.
- 2The flow pulls the previous day's messages from the Discord support channel.
- 3A logic step isolates questions with no satisfactory reply and clusters near-duplicates.
- 4It ranks the clusters by frequency and recency to surface the most impactful gaps.
- 5The ranked digest, with thread links, is posted to the internal Discord team channel for sweep-up.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 3Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 4Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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