CHATBOTS
Discord Support Concierge: Answer Questions from Product Docs
Watches a Discord support channel and auto-replies to member questions with answers grounded in your product docs, posting a cited response back in the thread.
How it runs
The automated pipeline, trigger to output.
- TriggerNew message in Discord support channelDiscord
- LogicFilter to genuine support questions
- ActionRetrieve matching pages from Notion docsNotion
- ActionDraft grounded answer with citations
- OutputPost cited reply in the Discord threadDiscord
What it does
This concierge listens for new questions in your Discord support channel, searches your product documentation, and posts a grounded answer back into the same thread with links to the relevant doc pages. It turns the first wave of repetitive 'how do I...' questions into instant, sourced replies so your team only sees what actually needs a human.
When to use it
Run this when your community channel is flooded with questions already covered by your docs, and you want consistent, citable answers within seconds instead of waiting for a moderator to be online.
How it works
- 1A new message in the watched Discord channel fires the trigger.
- 2A classifier filters out chit-chat and reactions, keeping only genuine support questions.
- 3The agent retrieves matching pages from your Notion docs space and assembles context.
- 4It drafts an answer strictly grounded in the retrieved pages, including doc links.
- 5The reply is posted back into the Discord thread, tagged as an automated answer the member can confirm or dispute.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect NotionPages, databases, comments.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.