CHATBOTS
Discord Bot Web Fallback for Doc Gaps
When a member's question isn't covered by your docs, the bot runs a web search for an authoritative answer, replies with caveats, and logs the gap as a doc-to-write task.
How it runs
The automated pipeline, trigger to output.
- TriggerNew question in Discord channelDiscord
- ActionSearch Notion docs and score confidenceNotion
- LogicRoute low-confidence to web fallback
- ActionSearch the web for an answerBrave Search
- ActionLog uncovered topic to Notion backlogNotion
- OutputPost caveated answer in DiscordDiscord
What it does
This workflow handles questions your documentation doesn't cover yet. When the docs retrieval comes back empty or weak, the concierge searches the web for a credible answer, replies in Discord clearly marked as 'not yet in our docs,' and records the missing topic so your team can close the gap.
When to use it
Use it when your docs are still maturing and you want members to get helpful answers immediately while you build a backlog of pages that genuinely need writing.
How it works
- 1A new question arrives in the Discord support channel and triggers the flow.
- 2The agent searches Notion docs and scores retrieval confidence.
- 3A branch routes low-confidence questions to a web search via Brave Search.
- 4The agent drafts a caveated answer citing the external source, not internal docs.
- 5It posts the reply in Discord and appends the uncovered topic to a 'Docs to write' Notion database for the content team.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect NotionPages, databases, comments.
- 3Connect Brave SearchWeb, news, image, video search.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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