CHATBOTS
Escalate Unsolved Discord Threads to Linear
Detects support threads the bot couldn't confidently answer and opens a triaged Linear issue with the full conversation, so nothing slips through unanswered.
How it runs
The automated pipeline, trigger to output.
- TriggerThread flagged unsolved or unhelpfulDiscord
- LogicCheck for existing linked Linear issueLinear
- ActionSummarize conversation and attempts
- ActionCreate triaged Linear issue with permalinkLinear
- OutputConfirm escalation back in Discord threadDiscord
What it does
When the concierge bot cannot answer a question with confidence, or a member replies that the answer didn't help, this workflow escalates the thread into Linear as a triaged issue. It captures the question, the attempted answer, the member, and a permalink so an engineer or support lead can pick it up with full context.
When to use it
Use this as the safety net behind your auto-answer bot. It guarantees every unsolved community question becomes a tracked work item instead of dying in a Discord backlog.
How it works
- 1The trigger fires when a thread is marked low-confidence or a member reacts with an unresolved signal.
- 2A branch checks whether an open Linear issue already links to this thread to avoid duplicates.
- 3If new, the workflow summarizes the conversation and proposed answer attempts.
- 4It creates a Linear issue with the summary, member handle, severity guess, and a Discord permalink.
- 5The bot posts back in the thread confirming a human has been looped in, with the issue reference.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect LinearIssues, projects, cycles, triage.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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