Escalate unhelpful Discord bot answers to a Linear ticket on thumbs-down

Gives employees a one-click escape hatch when the IT bot's answer misses. A thumbs-down reaction on any bot reply automatically captures the question and the rejected answer, files a Linear ticket, and reassures the user that a human is now on it.

Use this alongside an existing Discord answer bot when you want a clean, low-friction escalation path. Instead of users re-typing their problem or going silent, a single emoji reaction routes the miss to your IT queue and gives you a feedback signal on weak doc coverage.

1. 1A thumbs-down reaction added to a bot message in the help channel triggers the flow.
2. 2A logic check confirms the reacted message was authored by the helpdesk bot, ignoring reactions on human posts.
3. 3The flow pulls the original question and the bot's rejected answer from the thread.
4. 4It creates a Linear ticket containing the question, the unhelpful answer, the reacting user, and a deep link to the Discord thread.
5. 5It posts a reply confirming escalation and the ticket reference back to the user.