CHATBOTS
Discord IT helpdesk bot with doc-grounded answers and Linear ticket fallback
Answers employee IT and policy questions in Discord from your indexed Confluence docs, and opens a Linear ticket automatically when it can't find a confident answer.
How it runs
The automated pipeline, trigger to output.
- TriggerNew message in Discord IT-help channelDiscord
- ActionRetrieve matching passages from ConfluenceConfluence
- ActionDraft grounded answer with confidence scoreOpenAI
- LogicBranch on answer confidence threshold
- ActionOpen Linear ticket for unresolved questionLinear
- OutputReply in Discord thread with answer or ticket linkDiscord
What it does
Watches a Discord IT-help channel for employee questions about access, policies, and tooling. It retrieves relevant passages from your Confluence space, drafts a grounded answer with citations, and replies in-thread. When the docs don't cover the question, it stops guessing and files a Linear ticket so a human picks it up.
When to use it
Run this when your IT team is drowning in repetitive Discord questions ("how do I get VPN access?", "what's the laptop refresh policy?") and you want a first-line bot that deflects the easy ones without inventing answers for the hard ones.
How it works
- 1A new message in the designated Discord help channel triggers the flow.
- 2The bot searches indexed Confluence pages for passages matching the question.
- 3An OpenAI call drafts an answer strictly from the retrieved text and returns a confidence score.
- 4A logic branch checks confidence against a threshold.
- 5If confident, it posts the cited answer back to the Discord thread.
- 6If not, it creates a Linear ticket with the question, channel link, and asker, then tells the user a ticket was opened.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect ConfluenceSpaces, pages, blueprints.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect LinearIssues, projects, cycles, triage.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.