CHATBOTS
Discord New-Member FAQ Concierge
An agent-driven concierge that answers new members' questions in a #start-here channel using your knowledge base, escalates anything it can't confidently answer to moderators.
How it runs
The automated pipeline, trigger to output.
- TriggerNew question in #start-here channelDiscord
- ActionRetrieve grounded answer from FAQ knowledge baseOpenAI
- LogicBranch on answer confidence
- ActionReply in-thread or escalate to moderatorsDiscord
- OutputLog question, answer, and resolution to AirtableAirtable
What it does
This is a conversational concierge for your onboarding channel. When a new member asks a question in #start-here, an AI agent answers it grounded in your community's documented FAQ and rules. If it isn't confident, it doesn't guess — it tags the moderator role and hands off. Every question and answer is logged so you can see what newcomers struggle with most.
When to use it
Use it when moderators field the same onboarding questions repeatedly and answers are slow off-hours. It deflects the routine 'where do I find X / how do I get role Y' questions while routing genuine edge cases to humans.
How it works
- 1A new message in the #start-here channel triggers the agent.
- 2The agent retrieves relevant answers from your community FAQ knowledge base.
- 3A confidence check decides whether to answer directly or escalate.
- 4On high confidence the bot replies in-thread; on low confidence it pings the moderator role for a handoff.
- 5The full exchange and the resolution path are logged to Airtable for review.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect AirtableBases, tables, views, automations.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Chatbots workflows
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Discord FAQ-Gated Role Concierge
Greets each new Discord member in a private onboarding thread, walks them through required FAQ steps one at a time.
Discord verify-button onboarding via web form webhook
Receives a completed external verification form by webhook, matches it to the Discord account, grants the verified role, and confirms back to the member in Discord.
Discord Onboarding Completion to CRM Sync
The moment a member finishes Discord onboarding, captures their submitted profile answers, creates or updates a contact in HubSpot.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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