CHATBOTS
Discord Solved-Thread Bug Triage to Linear
When a Discord thread is marked solved, it classifies whether the resolution revealed a real bug or gap.
How it runs
The automated pipeline, trigger to output.
- Trigger'Solved' reaction added to a threadDiscord
- ActionFetch the resolved conversationDiscord
- ActionClassify bug vs workaround vs answerOpenAI
- LogicBranch only on genuine bug or workaround
- ActionCreate a Linear issue with repro detailsLinear
- OutputLink the issue back in-threadDiscord
What it does
Mines solved support threads for product signal. After a thread gets the 'solved' reaction, the workflow analyzes the conversation to decide whether the resolution was a true fix or a workaround masking an underlying bug or documentation gap. When it finds a real defect, it opens a Linear issue with a clear title, reproduction steps, and the source thread link, then posts the issue back to Discord.
When to use it
Use it when support and engineering live in different tools and recurring workarounds never become tracked work. It ensures that pain surfaced in Discord turns into prioritizable Linear issues instead of evaporating once the thread closes.
How it works
- 1The 'solved' reaction on a thread triggers the run.
- 2Discord fetches the resolved conversation.
- 3An OpenAI step classifies it as a genuine bug, a workaround, or a one-off answer.
- 4A logic branch proceeds only for genuine bugs or workarounds.
- 5A Linear issue is created with title, repro steps, and thread link.
- 6The Linear issue URL is posted back into the Discord thread.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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