Discord Stale Support Thread Escalator

Catches the support threads that fall through the cracks. On a recurring schedule, it scans the support channel for threads where a fix was proposed but no 'solved' reaction ever arrived within your SLA window. It pings a designated human owner in the thread, marks the thread as escalated, and records the escalation in Postgres so nothing sits unanswered.

Use it alongside an auto-resolver when you need an SLA safety net. It is the backstop that guarantees every unconfirmed thread gets human eyes after a defined waiting period instead of silently aging out.

1. 1A schedule trigger fires at your chosen interval.
2. 2Postgres is queried for proposed-but-unconfirmed threads older than the SLA window.
3. 3A logic step filters to only threads still missing the 'solved' reaction.
4. 4Discord posts an escalation mention to the assigned owner in each stale thread.
5. 5The escalation event is written to Postgres to update the thread status.