CHATBOTS
Daily sweep of unanswered Discord questions with Confluence-grounded digest
Scans the support channel each day for questions that never got a confident answer, drafts grounded replies from your Confluence space.
How it runs
The automated pipeline, trigger to output.
- TriggerDaily schedule fires
- ActionFetch recent messages, filter unanswered questionsDiscord
- ActionRetrieve Confluence pages and draft repliesConfluence
- LogicGroup questions and drafts into one digest
- OutputPost digest to staff Discord channelDiscord
What it does
On a daily schedule, this workflow looks back over your Discord support channel and finds questions that went unanswered or only got a low-confidence bot reply. For each one it drafts an answer grounded in your Confluence documentation, then assembles a single digest message summarizing the open questions and proposed answers, and posts it to a staff channel for review.
When to use it
Use it as a safety net behind any live support bot. Real-time answering always misses some questions during busy periods or off-hours. This batch sweep ensures nothing stays silently unresolved, and the digest format lets one person clear a day's backlog in a single pass instead of hunting through scrollback.
How it works
- 1A daily schedule triggers the sweep.
- 2The workflow fetches recent support-channel messages and filters to questions lacking a confident answer.
- 3For each open question it retrieves matching Confluence pages and drafts a grounded reply.
- 4A logic step groups the questions and drafts into one structured digest.
- 5The digest is posted to the staff review channel in Discord for approval or sending.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect ConfluenceSpaces, pages, blueprints.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Chatbots workflows
Discord Onboarding Completion to CRM Sync
The moment a member finishes Discord onboarding, captures their submitted profile answers, creates or updates a contact in HubSpot.
Discord FAQ-Gated Role Concierge
Greets each new Discord member in a private onboarding thread, walks them through required FAQ steps one at a time.
Discord FAQ Free-Text Answer Grader
When a member submits a free-text answer in their onboarding thread, an agent grades it against the canonical FAQ knowledge base, replies with targeted feedback.
Discord verify-button onboarding via web form webhook
Receives a completed external verification form by webhook, matches it to the Discord account, grants the verified role, and confirms back to the member in Discord.
Discord intro-gated role granting concierge
Watches your #introductions channel, uses AI to confirm a new member's intro is genuine and complete, then auto-assigns the verified Member role and welcomes them.
Daily Discord Digest of Repeated WAF False-Positive Reports
Each morning, scans logged Discord WAF reports in Postgres, groups them by the Cloudflare rule that keeps firing.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.