CHATBOTS
Escalate unresolved Discord threads to Linear
Detects help threads that stay unanswered or get a thumbs-down reaction, then opens a triaged Linear issue with the full conversation so support picks it up.
How it runs
The automated pipeline, trigger to output.
- TriggerNegative reaction or stale-thread timeout in DiscordDiscord
- ActionCollect thread transcript from DiscordDiscord
- ActionSummarize and classify with OpenAIOpenAI
- LogicConfirm thread is unresolved and not yet escalated
- ActionCreate triaged Linear issueLinear
- OutputNotify asker in Discord threadDiscord
What it does
Some questions the bot can't resolve, and some answers users reject. This workflow catches both: a help thread with no accepted answer after a timeout, or one where the asker reacts negatively. It packages the thread and files a Linear issue so nothing falls through the cracks.
When to use it
Use it alongside an autoresponder when you need a guaranteed human safety net. Good for teams that triage community support in Linear and want unresolved threads to become tracked, assignable work.
How it works
- 1A negative reaction or a stale-thread timeout in Discord triggers the flow.
- 2The full thread transcript and asker metadata are collected from Discord.
- 3OpenAI summarizes the problem, suggests a category, and proposes a priority.
- 4A check confirms the thread is genuinely unresolved and not already escalated.
- 5A Linear issue is created with the summary, transcript, suggested labels, and a back-link to the Discord thread.
- 6The bot posts a short note in the thread letting the asker know a human is now on it.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Discord verify-button onboarding via web form webhook
Receives a completed external verification form by webhook, matches it to the Discord account, grants the verified role, and confirms back to the member in Discord.
Discord Onboarding Completion to CRM Sync
The moment a member finishes Discord onboarding, captures their submitted profile answers, creates or updates a contact in HubSpot.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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