CHATBOTS
Post-callback satisfaction follow-up with voice survey
When an agent marks a queued IVR callback as completed in Postgres, ElevenLabs synthesizes a short spoken satisfaction survey offer and a Zendesk ticket is updated to close…
How it runs
The automated pipeline, trigger to output.
- TriggerCallback row marked completed in PostgresPostgres
- LogicConfirm resolved and contact present
- ActionDraft tailored satisfaction-survey scriptOpenAI
- ActionSynthesize spoken survey offerElevenLabs
- OutputUpdate Zendesk ticket with outcome and surveyZendesk
What it does
Closes the loop after a deflected call is finally handled. The moment an agent resolves a queued callback, this synthesizes a brief spoken satisfaction-survey offer for the caller and updates the matching Zendesk ticket with the resolution and survey status, so the full journey from deflection to follow-up is recorded in one place.
When to use it
Use it when you want to measure how well your callback recovery actually works. It converts a resolved queue row into a measurable touchpoint and keeps your helpdesk system of record in sync.
How it works
- 1A Postgres trigger fires when a callback row is marked completed.
- 2A logic step confirms the call was resolved (not cancelled or duplicate) and a contact exists.
- 3OpenAI drafts a short, on-brand satisfaction-survey script tailored to the resolved intent.
- 4ElevenLabs synthesizes the survey offer as audio for the caller follow-up.
- 5The matching Zendesk ticket is updated with the resolution summary, survey audio link, and a follow-up status.
Set it up
What you configure once, before turning it on.
- 1Connect PostgresAny Postgres URL — query, write, migrate.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect ElevenLabsText-to-speech, voice cloning.
- 4Connect ZendeskTickets, queues, knowledge base.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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