CHATBOTS
Zendesk ticket to structured warranty claim
When a Zendesk ticket is tagged as a warranty request, this flow extracts the serial and fault, validates eligibility, and converts it into a structured Airtable claim record…
How it runs
The automated pipeline, trigger to output.
- TriggerTicket tagged as warranty in ZendeskZendesk
- ActionExtract serial and fault from ticket thread
- LogicValidate serial and check coverageAirtable
- ActionCreate structured claim recordAirtable
- OutputPost claim link as internal note on ticketZendesk
What it does
Bridges your support desk and your warranty tracker. Whenever an agent tags a Zendesk ticket as a warranty case, the flow reads the conversation, pulls the serial number and described fault, validates the serial and coverage, and creates a normalized claim record that links back to the originating ticket.
When to use it
Use it when warranty requests first land as ordinary support tickets and you want them mirrored into a clean claims table without agents re-keying data. Good for teams that already triage everything in Zendesk.
How it works
- 1A ticket gets the warranty tag in Zendesk, triggering the flow.
- 2The agent reads the ticket thread and extracts serial, product, and fault details.
- 3The serial is validated and coverage checked against the Airtable registry.
- 4A branch routes ineligible tickets back to the agent with a templated note.
- 5Eligible tickets create a structured Airtable claim row.
- 6The claim ID and link are posted as an internal note on the Zendesk ticket.
Set it up
What you configure once, before turning it on.
- 1Connect ZendeskTickets, queues, knowledge base.
- 2Connect AirtableBases, tables, views, automations.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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