CUSTOMER SUPPORT
Trigger a save-play for NPS detractors from your survey webhook
Receives NPS survey responses via webhook, and for any detractor score (0-6) drafts a personalized recovery email with an LLM and queues it on the account owner's Attio record…
How it runs
The automated pipeline, trigger to output.
- TriggerNPS survey response webhookHTTP webhook
- LogicFilter to detractors (0-6)
- ActionDraft recovery email from verbatimOpenAI
- ActionMatch respondent to companyAttio
- OutputQueue save-play task in AttioAttio
What it does
When a customer submits a detractor NPS score, this workflow immediately kicks off a save-play. It generates a tailored recovery outreach email referencing the customer's actual verbatim feedback, then attaches it to their account in Attio as a ready-to-send draft so the owner can personalize and fire it the same day.
When to use it
Use it when your NPS surveys produce detractors faster than your team can respond, and you want a consistent, fast recovery motion instead of ad hoc damage control.
How it works
- 1An incoming webhook receives each NPS survey submission (score plus verbatim comment).
- 2A filter passes only detractor scores between 0 and 6.
- 3An LLM drafts a short, empathetic recovery email that quotes the customer's specific complaint and proposes a concrete next step.
- 4The workflow matches the respondent to their company in Attio.
- 5It saves the draft as a task with the proposed email on the owner's Attio record, flagged as an open save-play.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect AttioReal-time CRM with structured data + powerful views.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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