CRM
Re-engage HubSpot contacts who went quiet after replying
Tracks Front conversations where an inbound reply got no rep response within the SLA.
How it runs
The automated pipeline, trigger to output.
- TriggerScheduled SLA scan of Front activity
- ActionFind replies past response SLA in FrontFront
- ActionAgent reads thread and HubSpot historyHubSpot
- ActionDraft re-engagement email in HubSpotHubSpot
- ActionCreate owner follow-up task in HubSpotHubSpot
- OutputSlack nudge to conversation ownerSlack
What it does
Finds contacts who replied in Front but were left hanging past your response SLA, and turns each into an actionable HubSpot follow-up. An agent drafts a context-aware re-engagement email from the thread and logs a task on the owner, so dropped conversations get rescued.
When to use it
Use it when busy inboxes mean genuine inbound replies slip through the cracks and contacts cool off. It is for teams that want a safety net catching unanswered, high-intent threads automatically.
How it works
- 1A schedule runs every few hours to scan recent Front activity.
- 2The flow identifies conversations with an inbound reply and no outbound response within the SLA window.
- 3For each, an agent reads the thread context and the contact's HubSpot record to understand history.
- 4It drafts a tailored re-engagement email and saves it as a HubSpot draft on the contact.
- 5HubSpot creates a follow-up task assigned to the conversation owner with a due date.
- 6The owner gets a Slack nudge summarizing who was missed and the suggested next step.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect HubSpotCRM, deals, marketing, support.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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