CRM
Outlook account-thread cooling detector with exec touch prompt
Watches inbound Outlook replies on key accounts, scores each message's sentiment with Hugging Face.
How it runs
The automated pipeline, trigger to output.
- TriggerNew inbound reply in monitored Outlook mailboxOutlook
- LogicMatch sender domain to key-account list
- ActionScore message sentiment with Hugging FaceHugging Face
- LogicUpdate rolling thread trend; branch if sustained negative
- OutputPost exec touch prompt to Microsoft TeamsMicrosoft Teams
What it does
This workflow monitors incoming email replies from contacts on your strategic accounts and detects when the emotional tone of a conversation is trending down. Instead of reacting to a single grumpy message, it tracks the rolling sentiment across the last several messages in a thread, so a genuine cooling pattern triggers an alert while one-off frustration does not. When a key relationship cools, the account's executive sponsor gets a Teams nudge to reach out personally.
When to use it
Run this on a book of named enterprise or high-ACV accounts where churn is expensive and silent disengagement is the real risk. It is for revenue teams who want an early warning before a renewal conversation goes sideways.
How it works
The flow triggers on each new inbound reply in a monitored Outlook shared mailbox or owner inbox. It matches the sender's domain against your account list, then sends the message body to a Hugging Face sentiment model. It appends the score to the thread's rolling history and computes the trend. If tone has crossed into sustained negative territory, it looks up the account's exec sponsor and posts a Teams message with the thread summary, the trend, and a suggested next step.
Set it up
What you configure once, before turning it on.
- 1Connect OutlookMail, calendar, contacts.
- 2Connect Hugging FaceModels, datasets, spaces — the open-source hub.
- 3Connect Microsoft TeamsChannels, chats, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.