CRM

Zoom call recordings transcribed and routed to deal review when a loss is detected

Triggers on a completed Zoom recording, transcribes it with ElevenLabs, scans the transcript for loss or churn signals.

CategoryCRM
Enginesim
Difficultyadvanced
Triggerevent
Steps5
Setup~25 min

How it runs

The automated pipeline, trigger to output.

  • TriggerZoom recording completedZoomZoom
  • ActionTranscribe recording with ElevenLabsElevenLabsElevenLabs
  • ActionAppend transcript note to deal recordHubSpotHubSpot
  • LogicScan transcript for loss or churn signals
  • OutputEscalate lost-deal review to SlackSlack

What it does

When a Zoom call recording finishes processing, this workflow transcribes it with ElevenLabs and scans the text for risk language such as competitor mentions, budget cuts, or stalling. Routine calls just get a transcript note on the deal record. Calls that trip a loss signal get escalated as a review request to a Slack channel so a manager can intervene before the deal slips.

When to use it

Use it when you want every recorded call captured in the CRM but only want human attention on the at-risk ones. Ideal for sales orgs that record on Zoom and want early-warning routing on deals heading sideways.

How it works

  1. 1A completed Zoom recording event triggers the run.
  2. 2The recording audio is transcribed by ElevenLabs.
  3. 3The transcript is appended to the matching deal record as a note.
  4. 4A logic step scans for loss and churn signals.
  5. 5If a signal is found, a lost-deal review with the relevant excerpt is escalated to the Slack channel; otherwise the run ends after logging.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect ZoomMeetings, recordings, transcripts.
  2. 2
    Connect ElevenLabsText-to-speech, voice cloning.
  3. 3
    Connect HubSpotCRM, deals, marketing, support.
  4. 4
    Connect SlackChannels, DMs, threads, mentions.
  5. 5
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  6. 6
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  7. 7
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

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