CHATBOTS
Discord FAQ Concierge from Coda Knowledge Doc
Watches a Discord support channel, finds the best matching answer in your Coda knowledge doc, and replies inline in the thread. Unanswered questions get flagged for a human.
How it runs
The automated pipeline, trigger to output.
- TriggerNew message in Discord support channelDiscord
- ActionQuery matching FAQ rows from Coda docCoda
- LogicBranch on retrieval confidence score
- ActionDraft grounded answer with OpenAIOpenAI
- OutputReply in Discord thread with source citationDiscord
What it does
Turns a busy Discord support channel into a self-serve help desk. When a member posts a question, the workflow retrieves the most relevant entries from your Coda knowledge doc, drafts a grounded answer with OpenAI, and posts it back as a thread reply that cites the doc section it came from.
When to use it
Use it when your community asks the same onboarding, billing, and how-to questions over and over, and your Coda doc is already the source of truth. It frees moderators from repetitive replies while keeping answers consistent with your documentation.
How it works
- 1A new message in the designated Discord support channel triggers the run.
- 2The message text is used to query rows from the Coda FAQ table, pulling the closest matching question/answer pairs.
- 3A confidence check decides whether retrieved context is strong enough to answer; weak matches branch to escalation.
- 4OpenAI composes a concise, doc-grounded reply using only the retrieved Coda content.
- 5The bot posts the answer as a threaded reply in Discord, citing the source section so members can read more.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect CodaDocs, packs, automations.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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