CHATBOTS
Discord FAQ Escalation Router to Linear
Triages Discord questions, auto-answers the easy ones from Coda, and routes anything the doc can't resolve or that looks like a bug into a Linear issue with full context…
How it runs
The automated pipeline, trigger to output.
- TriggerNew message in Discord channelDiscord
- ActionSearch Coda doc for an answerCoda
- ActionClassify intent with OpenAIOpenAI
- LogicRoute: answer vs. escalate
- ActionCreate triaged Linear issue with thread linkLinear
- OutputConfirm resolution or filing in DiscordDiscord
What it does
Acts as a front-line concierge plus an intelligent dispatcher. It answers routine questions from your Coda doc, but when a question is unanswerable or classified as a bug or feature request, it opens a triaged Linear issue, links the original Discord thread, and tells the member their report was filed.
When to use it
Use it when your community channel doubles as informal support intake and you want real issues to reach your engineering or ops backlog instead of getting lost in chat. It separates self-serve help from work that needs a human.
How it works
- 1A new Discord message triggers the run.
- 2The workflow searches the Coda FAQ table for a confident answer.
- 3OpenAI classifies the intent as answerable, bug report, or feature request.
- 4A branch routes answerable questions to an inline Discord reply.
- 5For bugs and feature requests, the workflow creates a Linear issue with a generated title, priority guess, and a link back to the Discord thread.
- 6The bot replies in Discord confirming the issue and sharing its reference.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect CodaDocs, packs, automations.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect LinearIssues, projects, cycles, triage.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.