CHATBOTS
Discord FAQ bot that answers from pinned rules and escalates misses to a mod thread
Replies to member questions in a help channel using only the answer grounded in your pinned channel rules.
How it runs
The automated pipeline, trigger to output.
- TriggerNew message posted in help channelDiscord
- ActionFetch pinned rules and FAQ messagesDiscord
- ActionDraft grounded answer with confidence scoreOpenAI
- LogicIs the answer grounded and above threshold?
- OutputReply in channel with cited answerDiscord
- OutputOpen moderator thread tagging the mod roleDiscord
What it does
Turns your Discord help channel into a self-serve FAQ desk. When a member posts a question, the bot drafts an answer strictly from your pinned rules and FAQ text. If the rules don't cover the question, it refuses to improvise and instead spins up a private moderator thread with the original message linked, so a human picks it up fast.
When to use it
For community or support servers where the same onboarding and rules questions repeat all day, but you don't want a chatbot inventing policy. Ideal when you have a canonical pinned rules post and a moderator team that should own anything off-script.
How it works
- 1A new message in the designated help channel triggers the flow.
- 2The bot pulls the current pinned messages from that channel to use as the grounding source.
- 3An LLM call answers the question using only the pinned text and returns a confidence score plus a grounded flag.
- 4A branch checks whether the answer is grounded and above the confidence threshold.
- 5If yes, the bot replies in-channel with the cited answer.
- 6If no, it creates a moderator thread that links the member's message and tags the mod role for human follow-up.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Chatbots workflows
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Discord FAQ Free-Text Answer Grader
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Discord verify-button onboarding via web form webhook
Receives a completed external verification form by webhook, matches it to the Discord account, grants the verified role, and confirms back to the member in Discord.
Discord intro-gated role granting concierge
Watches your #introductions channel, uses AI to confirm a new member's intro is genuine and complete, then auto-assigns the verified Member role and welcomes them.
Daily Discord Digest of Repeated WAF False-Positive Reports
Each morning, scans logged Discord WAF reports in Postgres, groups them by the Cloudflare rule that keeps firing.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.