CHATBOTS
Agent-driven Discord triage bot using an MCP knowledge tool
An agent fields each help-channel question, calls a custom MCP tool to look up grounded answers, and decides on its own whether to reply, ask a clarifying question.
How it runs
The automated pipeline, trigger to output.
- TriggerNew help-channel message arrivesDiscord
- ActionRetrieve grounded context via MCP toolCustom MCP server
- LogicAgent chooses answer, clarify, or escalateOpenAI
- OutputPost reply or clarifying question in channelDiscord
- OutputOpen mod thread with triage summary on escalationDiscord
What it does
Runs an autonomous triage agent over your help channel. Rather than a fixed pipeline, the agent reasons about each question, calls a custom MCP knowledge tool to retrieve grounded source material, and chooses the next action: answer directly, ask the member for clarification, or escalate to a moderator. It handles multi-turn back-and-forth so members aren't dropped after one reply.
When to use it
When questions are messy, ambiguous, or multi-part and a rigid lookup-and-reply flow gives bad answers. The agent's judgment shines when it needs to ask follow-ups before it can ground an answer, or recognize when a question is truly out of scope.
How it works
- 1A new help-channel message triggers the agent.
- 2The agent calls the custom MCP knowledge tool to retrieve relevant grounded rules and FAQ context.
- 3The agent decides among answer, clarify, or escalate based on what it found.
- 4For a direct answer or clarifying question, it posts the reply back to the channel.
- 5For an escalation, it opens a moderator thread summarizing what it tried and why it couldn't answer.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect Custom MCP serverConnect any MCP-compatible tool you own.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Chatbots workflows
Discord Onboarding Completion to CRM Sync
The moment a member finishes Discord onboarding, captures their submitted profile answers, creates or updates a contact in HubSpot.
Discord FAQ-Gated Role Concierge
Greets each new Discord member in a private onboarding thread, walks them through required FAQ steps one at a time.
Discord FAQ Free-Text Answer Grader
When a member submits a free-text answer in their onboarding thread, an agent grades it against the canonical FAQ knowledge base, replies with targeted feedback.
Discord verify-button onboarding via web form webhook
Receives a completed external verification form by webhook, matches it to the Discord account, grants the verified role, and confirms back to the member in Discord.
Discord intro-gated role granting concierge
Watches your #introductions channel, uses AI to confirm a new member's intro is genuine and complete, then auto-assigns the verified Member role and welcomes them.
Daily Discord Digest of Repeated WAF False-Positive Reports
Each morning, scans logged Discord WAF reports in Postgres, groups them by the Cloudflare rule that keeps firing.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.