CHATBOTS
Escalate Unanswered Discord Questions to a Linear Ticket
When the FAQ bot can't confidently answer a member's question from the docs, it pings a moderator in Discord and opens a Linear issue so the gap is tracked and resolved.
How it runs
The automated pipeline, trigger to output.
- TriggerMember asks a questionDiscord
- ActionSearch Notion docs for answerNotion
- LogicBranch on answer confidence threshold
- ActionCreate Linear issue for the gapLinear
- OutputPing moderator in triage thread with ticketDiscord
What it does
When a member asks something the docs-grounded bot can't answer confidently, this workflow escalates instead of letting the question fall through the cracks. It pings the on-duty moderator in a triage thread and opens a Linear issue capturing the question, the member, and a link back to the Discord message.
When to use it
Run this when unanswered community questions need an owner and an SLA, not just a shrug emoji. It turns every confident miss into a tracked work item so docs and support gaps get closed and nothing gets lost in chat scroll.
How it works
- 1A member asking a question triggers the flow.
- 2The bot searches Notion for a grounded answer.
- 3A logic step checks whether the answer cleared the confidence threshold.
- 4If confident, it replies directly and ends; if not, it escalates.
- 5On escalation it creates a Linear issue with the question, member, and Discord link.
- 6It posts in the moderator triage thread tagging the on-duty reviewer with the ticket reference.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect NotionPages, databases, comments.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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