CHATBOTS
Escalate Doc Gaps from Discord to Linear
When the concierge cannot answer a Discord setup question from existing docs, it flags the gap in the channel and opens a Linear issue so the docs team can fill the missing…
How it runs
The automated pipeline, trigger to output.
- TriggerNew message in Discord help channelDiscord
- ActionSearch Notion docs for a confident answerNotion
- LogicBranch on retrieval confidence
- OutputPost follow-up promise in DiscordDiscord
- ActionOpen Linear docs-gap issueLinear
What it does
Catches the setup questions your knowledge base cannot answer. When a member's Discord question has no good match in your docs, the bot posts an honest "a human will follow up" reply and files a Linear issue capturing the question, so your docs backlog grows from real community demand instead of guesswork.
When to use it
Use this alongside your concierge bot to turn unanswered questions into a prioritized documentation backlog. Ideal for teams who want their docs roadmap driven by what members actually struggle with during onboarding.
How it works
- 1A new Discord message triggers the flow.
- 2The agent searches the Notion docs for a confident answer.
- 3A logic branch checks the retrieval confidence: if a match exists, the flow ends quietly (handled elsewhere).
- 4If no confident match is found, the agent acknowledges the member in Discord and promises follow-up.
- 5A Linear issue is created with the verbatim question, channel link, and a "docs-gap" label for triage.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect NotionPages, databases, comments.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Chatbots workflows
Discord Onboarding Completion to CRM Sync
The moment a member finishes Discord onboarding, captures their submitted profile answers, creates or updates a contact in HubSpot.
Discord FAQ-Gated Role Concierge
Greets each new Discord member in a private onboarding thread, walks them through required FAQ steps one at a time.
Discord FAQ Free-Text Answer Grader
When a member submits a free-text answer in their onboarding thread, an agent grades it against the canonical FAQ knowledge base, replies with targeted feedback.
Discord verify-button onboarding via web form webhook
Receives a completed external verification form by webhook, matches it to the Discord account, grants the verified role, and confirms back to the member in Discord.
Discord intro-gated role granting concierge
Watches your #introductions channel, uses AI to confirm a new member's intro is genuine and complete, then auto-assigns the verified Member role and welcomes them.
Daily Discord Digest of Repeated WAF False-Positive Reports
Each morning, scans logged Discord WAF reports in Postgres, groups them by the Cloudflare rule that keeps firing.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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