CHATBOTS
Weekly digest of Discord questions your Intercom help center can't answer
Runs on a schedule, reviews the week's escalated Discord questions, clusters the ones with no matching Intercom article.
How it runs
The automated pipeline, trigger to output.
- TriggerWeekly schedule fires
- ActionPull week's escalated Discord questionsDiscord
- ActionConfirm article gaps in IntercomIntercom
- ActionCluster gaps + draft article outlines (OpenAI)OpenAI
- OutputPost content-gap digest to DiscordDiscord
- OutputOpen Front conversation to assign doc workFront
What it does
Closes the loop between support and documentation. Instead of just escalating unanswerable questions, it analyzes the week's misses, groups similar ones, and tells your team exactly which help-center articles are missing or weak — ranked by how often members hit the gap.
When to use it
Use it when your Discord bot keeps escalating the same kinds of questions and you want a recurring, data-backed to-do list for improving Intercom content. Great for a weekly support-and-docs review.
How it works
- 1A weekly schedule triggers the flow.
- 2It pulls the past week's escalated/unresolved questions logged from the Discord support bot.
- 3For each, it checks Intercom to confirm whether a relevant article actually exists.
- 4OpenAI clusters the true gaps into themes and drafts suggested article titles and outlines, ranked by frequency.
- 5A digest message is posted to the team's Discord ops channel.
- 6A Front conversation is opened with the ranked gap list so documentation work can be assigned and tracked.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect IntercomConversations, contacts, articles.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect FrontShared inbox, conversations.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Discord verify-button onboarding via web form webhook
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Discord Onboarding Completion to CRM Sync
The moment a member finishes Discord onboarding, captures their submitted profile answers, creates or updates a contact in HubSpot.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.