CHATBOTS
Relay Front agent replies back to the original Discord asker
Triggers when a human agent replies in a Front conversation that originated from a Discord escalation.
How it runs
The automated pipeline, trigger to output.
- TriggerAgent replies on Discord-origin Front conversationFront
- ActionExtract reply + Discord referencesFront
- LogicVerify Discord origin and valid target
- ActionFormat reply for Discord (OpenAI)OpenAI
- OutputPost agent reply to Discord threadDiscord
- ActionNote delivery on Front conversationFront
What it does
Completes the escalation round-trip. When the bot can't answer and a question lands in Front, this flow makes sure the human agent's reply actually gets back to the member in Discord — automatically, in the original thread — so users never have to leave the platform they asked in.
When to use it
Pair it with any of the Discord-to-Front escalation bots. Use it whenever your agents work tickets in Front but your customers live in Discord, and you want their answers delivered where they're waiting instead of in an email they'll never read.
How it works
- 1A new outbound agent reply on a Discord-originated Front conversation triggers the flow.
- 2It reads the conversation to extract the agent's message and the stored Discord channel and message references.
- 3A logic step confirms the conversation came from Discord and has a valid target thread.
- 4OpenAI lightly formats the agent reply for Discord (trimming internal notes, fixing markdown).
- 5The formatted reply is posted to the original Discord user or thread, tagging them.
- 6A note is added back on the Front conversation recording that the answer was delivered to Discord.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect DiscordCommunity channels + voice + bots.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Chatbots workflows
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Discord intro-gated role granting concierge
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Intercom-to-HubSpot Sync When an Activation Call Is Booked
When a Zoom activation call gets booked from an Intercom chat, enriches the lead in HubSpot, logs the meeting, and posts an AI-written prep brief to the assigned rep in Slack.
Discord FAQ-Gated Role Concierge
Greets each new Discord member in a private onboarding thread, walks them through required FAQ steps one at a time.
Discord verify-button onboarding via web form webhook
Receives a completed external verification form by webhook, matches it to the Discord account, grants the verified role, and confirms back to the member in Discord.
Discord Onboarding Completion to CRM Sync
The moment a member finishes Discord onboarding, captures their submitted profile answers, creates or updates a contact in HubSpot.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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