Discord thread follow-ups: keep answering or sync the whole thread into Front

Manages multi-turn conversations, not just one-shot questions. The bot reads the running Discord thread for context, answers each follow-up from your Intercom articles, and tracks how many turns have passed without resolution. When a back-and-forth stalls, the full transcript goes to Front as one tidy conversation rather than scattered tickets.

Use it when support questions are rarely answered in a single reply and you want the bot to carry context across a thread. The turn-count guardrail prevents users from getting stuck in a loop with the bot and ensures humans inherit complete history.

1. 1A reply in an active Discord support thread triggers the flow.
2. 2The bot reads the thread history for full conversation context.
3. 3It searches Intercom articles relevant to the latest message plus prior context.
4. 4OpenAI drafts the next answer and decides whether the issue now appears resolved.
5. 5A logic step counts unresolved turns: under the threshold, post the next answer in Discord.
6. 6At or over the threshold, the entire thread transcript is packaged into a single Front conversation and the bot tells the user a human is taking over.